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Mary Louise Cosmetics began with something most brands spend years trying to manufacture: an authentic story rooted in family tradition and heritage ingredients. Founder Akilah Releford drew on her grandmothers’ rituals and the natural abundance of her family ranch. The formulas were strong. The credibility was real. But the brand’s truth had never been fully articulated—or expressed across its identity, packaging, and digital experience. As distribution and awareness grew, the brand faced structural challenges:
The task was to re-engineer the brand and its marketing systems to position Mary Louise as a modern, premium authority, without losing the authenticity of its roots.
The heart of Mary Louise was never missing. It simply hadn’t been told with clarity or discipline. Our task was to excavate the brand’s truth—heritage and family wisdom elevated with clean beauty science—and then build the systems to express it consistently. Premium beauty scales not on story alone, but on story systemized into proof. Every touchpoint had to work harder: identity, packaging, website, copy, imagery, lifecycle.
We defined and articulated Mary Louise’s brand truth: heritage-inspired, science-backed, editorial-premium. From this foundation, every decision followed.
The new identity balanced the past and future. A refined wordmark and floral monogram embody tradition and progress. The packaging system brought hierarchy, clarity, and confidence, with a thoughtful transition plan—“New Look, Same Formula”—to protect trust as old inventory sold through.
The Shopify storefront was rebuilt as a premium, conversion-first experience. Navigation was simplified. PDPs were rebuilt around proof: benefits, reviews, ingredient science, sensorial imagery. Bundles and subscriptions reflected how customers build routines, increasing AOV without adding friction.
Lifecycle marketing was created from scratch. Welcome flows introduced the heritage story with credibility and warmth. Post-purchase journeys reinforced education and proof. Winback and replenishment flows made retention a revenue engine rather than an afterthought.
Content was systemized. Instead of piecemeal shoots, we built a brand-governed AI library for product, sensorial, and lifestyle imagery. This operationalized creativity, reducing costs, speeding cycles, and ensuring aesthetic cohesion.
We rewrote the narrative: from anecdotal to authoritative, from product-first to proof-driven. Blogs and campaigns tied heritage warmth to scientific clarity, building discoverability and trust simultaneously.
Within 90 days, revenue increased 93%. Attributed revenue grew 144%. Retention now drives repeat sales, with a 220% lift in placed order rate and a 475% increase in engagement. Premium perception strengthened across every channel, while AI-enabled content production reduced costs and scaled output.
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