Glossary

Iconography is the use of icons or symbolic visuals to communicate ideas, actions, categories, features, or brand meaning in a simple and recognizable way.

Ideal Customer Profile (ICP) is a detailed definition of the customer type that best fits a brand’s offering and delivers the greatest long-term value.

Inflation is the rate at which prices for goods and services rise over time, reducing purchasing power and increasing costs for businesses and consumers.

Influencer Marketing is the practice of partnering with trusted individuals to authentically promote a brand or product to their audience.

Information Architecture, or IA, is the way content, pages, navigation, and information are organized within a website, app, or digital product.

Integrated Campaign is a coordinated marketing effort that delivers consistent messaging and creative across multiple channels for greater impact and recall.

Intellectual property, or IP, refers to creations of the mind that can be legally owned or protected, such as trademarks, copyrights, designs, inventions, content, and brand assets.

Interaction Design, or IxD, is the practice of designing how users interact with a website, app, product, or digital interface through actions, feedback, and flows.

Internal Branding is the practice of aligning employees with a brand’s purpose and values so they consistently deliver the brand through their actions and interactions.

Inventory refers to the goods, materials, products, or stock a business holds for production, sale, or customer fulfilment.

An IPO, or Initial Public Offering, is the process of a private company offering shares to the public for the first time through a stock exchange.

A joint venture is a business arrangement where two or more companies work together on a specific project, opportunity, or goal while sharing resources, risks, and rewards.

Journey mapping is the process of visualizing a customer’s interactions with a brand across every stage of the experience.

Kerning is the adjustment of space between individual letters to improve readability, balance, and visual appearance in typography.

A keyline is a thin line, outline, or border used in design to define edges, separate content, guide alignment, or add visual structure.

Key Messages are the core ideas a brand or campaign wants its audience to understand, remember, and associate with its value.

Knowledge management is the process of collecting, organizing, sharing, and maintaining business knowledge so teams can access the right information when they need it.